How ‘last-mile’ services and shared mobility can streamline the delivery business
How ‘last-mile’ services and shared mobility can streamline the delivery business Complementing business models: last-mile delivery and shared mobility Many aspects of the two business models are very similar fundamentally. For instance, both of them rely heavily on the end customer experience. The term ‘contactless’ has become a default expectation and both businesses have embraced this to gain competitive edge. ETA (expected time of arrival) and convenience have been greatly influenced by technology in creating the targeted customer experience....