5 things my first startup job taught me about customer service You need to be quick Now, I’m not going to lie, there were times when I wanted to run away and cry (I eventually I did) but one of the most valuable skills this job taught me was to think on my feet. I often found myself leading client meetings, pitching to very senior roles in huge multinational companies, and was confronted with countless questions and problems that required on-the-spot thinking....

5 things self-proclaimed COVID-19 ‘experts’ get wrong about statistics 1. It’s the infection rate that’s scary, not the death rate Social media postscomparing COVID-19 to other causes of death, such asthe flu, imply COVID-19isn’t really that deadly. But these posts miss COVID-19’s infectiousness. For that, we need to look at the infection fatality rate (IFR) — the number of COVID-19 deaths divided by all those infected (a number we can only estimate at this stage, see also point 3 below)....

Over the past few years, we’ve seen an explosive growth in social media. Some platforms havefallen by the wayside, while others have seen up to300,000 new members per dayat their peak. If your organization isn’t involved in social media, the silence can actually be a detriment to your business, as information hungry consumers have come to not only look for your presence, but expect it. For all the upsides that social media can bring to your business, there still remains a great deal of uncertainty and misconceptions about what social media can actually accomplish in terms of overall business growth....

Hummers are heavy. Electric cars are heavy. What happens when you put the two together? Well, they have an obnoxiously heavy baby. But seriously, I didn’t quite believe it when I first saw it. According toGM Trucks, the upcoming GMC Hummer EV will weigh 9,046 lbs, that’s just over 4,000 kgs. Ranger Rovers, which everyone knows are massive, weigh around 2,500 kgs. The electric Hummer is likely to be one of the heaviest publicly available trucks, ever....

Amazonlast week launched the Amazon Appstore for Android and it has some very compelling features the carriers need to take notice. Now that it has been out for a week and I have had some time to play with it my initial reaction of “meh…another app store” has been challenged. Before all the IOS zealots come storming this village idiot’s home with pitchforks and chants regarding that they have had a centralized app store since Day 1, we know....