Zendesk, a sleek, web-based help desk provider behind companies like Twitter and Groupon has officially launched into the Enterprise space with customer support solutions, tailored to large organizations.
Zendesk’s software leverages the benefits of the Internet and social media to enhance every part of the customer service process in a way that appears effortless. Its newEnterprise Plan, which is available for $99 per agent per month on an annual subscription basis, offers a customizable, speedy and secure customer support software designed for large, international and multi-brand organizations.
“Help desk needs vary from company to company. We’re always listening to customer feedback to fine tune our offerings to provide the best choice for all organizations, regardless of size,” said Zack Urlocker, COO of Zendesk. “Zendesk has become the de facto standard for small and medium businesses. Our largest customers started asking for enterprise-grade features that provide sophisticated customization capabilities and added layers of security. We responded with Zendesk Enterprise.”
New features available in Zendesk Enterprise Plan include:
Zendesk has been taking off like a rocket ship since launching in 2007 in a small loft in Copenhagen, Denmark. Following two funding rounds in 2009, the company moved its main operations to San Francisco, by which point it had a thousand customers. Over the past year, Zendesk has more than doubled its clientele, having announced its10,000 client milestonein April 2011 including big name brands like Curves, Groupon, Nielsen,OpenTable, LonelyPlanet and Tumblr. And in June of this year, Zendesk expanded back across the waters and launched itsEuropean HQ in London. This latest announcement has CEO Mikkel Asger Svane (pictured below) quite pleased about being “dragged” into the Enterprise space.
“Well way over 10,000 organizations have settled on Zendesk as their customer support platform. We grow our business 30% quarter over quarter, have offices in Melbourne and London to deal with overwhelming demand and we’re almost coy about the level of interest we experience from larger enterprises. We’re popular and we like it,” says Svane with a smile.
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Story byCourtney Boyd Myers
Courtney Boyd Myers is the founder of audience.io, a transatlantic company designed to help New York and London based technology startups gr(show all)Courtney Boyd Myers is the founder ofaudience.io, a transatlantic company designed to help New York and London based technology startups grow internationally.
Previously, she was the Features Editor and East Coast Editor of TNW covering New York City startups and digital innovation. She loves magnets + reading on a Kindle.
You can follow her onFacebook,Twitter @CBMandGoogle +.
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